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Patient Experience Patient Engagement Improved Outcomes

Why the EHR is not patient engagement

As the adoption of the Electronic Health Record (EHR) approaches 70% of all providers, our nation’s hospitals and health systems have been rewarded for attaining meaningful use from new software, mandated by the government.

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Could Amazon run urgent care?


Who might Amazon acquire next? Numerous media outlets have speculated on the e-commerce giant’s potential takeover targets. This had me wondering: What would Amazon do differently if they took over the Urgent Care industry?

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Patient Experience Patient Engagement Value-Based Care Improved Outcomes

Let’s get real about ‘consumerizing’ healthcare

There is a lot of conversation today about the rise of the consumer as a newly empowered stakeholder in the country’s healthcare system. I’m all for it. But before we further discuss the consumerization of healthcare, there are a few things we should be clear about.

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Online Reviews

The value of online reviews in healthcare

When patients began reviewing their providers online the way they review restaurants and hotels, many worried that unfiltered comments from the public would have an unhealthy effect on the delivery of medical care. After all, the delivery of care is not at all like the delivery of pizza. In the…

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Patient + engagement = satisfaction


Like any service experience, the way patients perceive their hospital stay depends on a wide variety of factors. As such, crafting a one-size-fits-all patient satisfaction strategy is no easy task.

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Patient Engagement

When communication breakdown hurts patients and providers

I have spent much of my career helping create new software for the healthcare industry. There are plenty of inefficiencies in healthcare delivery, and technology can help address these by enabling better communication between physicians and administrators.

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Patient Engagement

With patient engagement, start out on the right foot

Until recently, patients have faced significant challenges when engaging with their providers outside of in-person visits or hospital stays. Regular, daily dialogue between patient and provider was cumbersome and inconsistent for both parties.

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