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As the adoption of the Electronic Health Record (EHR) approaches 70% of all providers, our nation’s hospitals and health systems have been rewarded for attaining meaningful use from new software, mandated by the government.

Who might Amazon acquire next? Numerous media outlets have speculated on the e-commerce giant’s potential takeover targets. This had me wondering: What would Amazon do differently if they took over the Urgent Care industry?

There is a lot of conversation today about the rise of the consumer as a newly empowered stakeholder in the country’s healthcare system. I’m all for it. But before we further discuss the consumerization of healthcare, there are a few things we should be clear about.

When patients began reviewing their providers online the way they review restaurants and hotels, many worried that unfiltered comments from the public would have an unhealthy effect on the delivery of medical care. After all, the delivery of care is not at all like the delivery of pizza. In the…

Like any service experience, the way patients perceive their hospital stay depends on a wide variety of factors. As such, crafting a one-size-fits-all patient satisfaction strategy is no easy task.

I have spent much of my career helping create new software for the healthcare industry. There are plenty of inefficiencies in healthcare delivery, and technology can help address these by enabling better communication between physicians and administrators.

Until recently, patients have faced significant challenges when engaging with their providers outside of in-person visits or hospital stays. Regular, daily dialogue between patient and provider was cumbersome and inconsistent for both parties.