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Patient Engagement Patient Loyalty

Cultivating patient loyalty through daily engagement

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Building strong patient loyalty is a top concern among administrators as they seek to increase market share and remain competitive. As patients increasingly take control of their healthcare journey, researching providers and care options, providers need to build deep relationships with patients to…

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Online Reviews Patient Experience Patient Engagement NPS

How your Net Promoter Score can influence your business

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From Apple to American Express to 24 Hour Fitness, more than two-thirds of Fortune 1000 companies use Net Promoter Score (NPS) to evaluate performance and customers’ brand loyalty. The healthcare industry, however, has been slower to get on board.

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Patient Safety PROMs Online Reviews Patient Experience Patient Engagement Improved Outcomes

Health networks see a return on investment in patient engagement

Some healthcare providers are still deciding whether they want to implement an automated patient engagement solution, but a growing number of hospitals and health systems are moving forward with it. When they do, they quickly find that daily engagement builds patient loyalty and increases referrals.

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