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Healthcare workers under assault: Taking steps to address workplace violence

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From violent verbal outbursts to physical assaults, healthcare workers face threats to their safety almost daily in hospitals across the U.S.

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Addressing the opioid epidemic: Strategies to improve education and increase awareness

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This country’s opioid epidemic is dire, and growing worse every year. Americans are now more likely to die of an opioid overdose than in a car crash, with an average of 130 Americans dying every day in this manner. Government, academia and community organizations alike are scrambling to stem the…

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“Life in your face”: One ER nurse’s experience on the frontlines of the opioid epidemic

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In less than 20 years, America’s opioid crisis has grown exponentially: As recently as 2017, the number of overdose deaths involving opioids was six times higher than it had been in 1999. Nowadays, on average, 130 Americans die every day from an opioid overdose.

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Focused on patient loyalty? Look beyond HCAHPS scores.

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HCAHPS scores, a measure of patient satisfaction, have long been the primary qualification by which health systems measure patient experience. And while these scores can tell us important things about the inpatient experience, there've been no "bulletproof" studies linking excellence on HCAHPS to…

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The importance of nurse mentorship

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5 elements for launching a scalable, unified digital health strategy

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Digital health is quickly becoming part of everyday life, offering a powerful opportunity for patients to take an active role in managing their health. For providers, digital health tools can bring real-time insight into whether a patient is adhering to their treatment regimen or experiencing a…

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What keeps patients from adopting patient portals?

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Patient portals are widely viewed as a way to enable patient engagement. In reality, portals haven’t lived up to that promise.

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The promise of technology to transform patient care

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Effectively engaging patients and their families is a proven way to increase patient experience, care plan compliance and outcomes. The challenge for healthcare providers is creating interactions with patients that are meaningful. Over the past several years, emerging technology has enabled…

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Being a family caregiver: The challenge is real

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In an ideal situation, a person who interacts with the healthcare system owns their journey of care and can determine the best course of action based on all evidence-based information. But there are times when patients may be incapable of fully engaging in their care. Serious illness,…

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Lifting the patient voice: Delivering a personalized health care experience

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As healthcare providers, we strive to personalize, humanize and demystify the healthcare experience for patients. We want the patient to know that they are always at the center of their care. We strive to preserve their respect and dignity. It is only respectful to communicate effectively with…

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