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Care coordination: the next big thing in patient loyalty

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Healthcare is a competitive marketplace. Consumers nowadays are savvy, demanding frictionless access, convenience and a personalized experience. From the transition to digital consumer health to the always-on nature of remote patient monitoring, the industry is constantly evolving and drawing…

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Reimbursement for remote patient monitoring is accelerating adoption

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Remote patient monitoring (RPM) does precisely what it says, allowing providers to monitor patients while patients are at home or otherwise outside of the hospital or clinical care setting. It’s an innovative concept and one that cuts down on costs and catches complications before they escalate.…

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Robocalls: Effective patient engagement tool or annoying disruption?

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In a typical week, the average consumer is bombarded with multiple robocalls, with pitches ranging from the promise of free groceries for answering a few questions to offers for low-cost health insurance. These irksome automated calls disrupt consumers day and night — during business meetings,…

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Eliminate manual communication procedures to achieve high reliability

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For many hospitals and health systems, creating a culture of high reliability is a priority. As healthcare shifts toward value-based care models that reward strong clinical outcomes, using repeatable, standardized processes to avoid errors and deliver safe, high-quality care is vital.

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RESEARCH PREVIEW: Addressing the culture of overprescription

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The issue of opioid use is fraught with questions about patient choice and provider responsibility. Do patients cling to excess pills or responsibly dispose of them? Is there a difference in when non-chronic users discontinue use of prescription pain medication versus chronic users (patients who’ve…

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Healthcare workers under assault: Taking steps to address workplace violence

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From violent verbal outbursts to physical assaults, healthcare workers face threats to their safety almost daily in hospitals across the U.S.

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Addressing the opioid epidemic: Strategies to improve education and increase awareness

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This country’s opioid epidemic is dire, and growing worse every year. Americans are now more likely to die of an opioid overdose than in a car crash, with an average of 130 Americans dying every day in this manner. Government, academia and community organizations alike are scrambling to stem the…

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“Life in your face”: One ER nurse’s experience on the frontlines of the opioid epidemic

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In less than 20 years, America’s opioid crisis has grown exponentially: As recently as 2017, the number of overdose deaths involving opioids was six times higher than it had been in 1999. Nowadays, on average, 130 Americans die every day from an opioid overdose.

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Focused on patient loyalty? Look beyond HCAHPS scores.

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HCAHPS scores, a measure of patient satisfaction, have long been the primary qualification by which health systems measure patient experience. And while these scores can tell us important things about the inpatient experience, there've been no "bulletproof" studies linking excellence on HCAHPS to…

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The importance of nurse mentorship

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