|  
×

Stay in the know

Subscribe to the GetWellNetwork Blog.

By submitting your information, you authorize our Web Services team to communicate with you regarding these and other GetWellNetwork products and services.

Patient Engagement Patient Loyalty

Cultivating patient loyalty through daily engagement

iStock-939509986

Building strong patient loyalty is a top concern among administrators as they seek to increase market share and remain competitive. As patients increasingly take control of their healthcare journey, researching providers and care options, providers need to build deep relationships with patients to…

Continue reading →
Patient Safety Patient Experience Patient Engagement Improved Outcomes

How patient engagement data can inform clinical practice guidelines

iStock-944493796

At Lafayette General Health (LGH), our bariatric program was thrilled to be one of the early adopters of GetWell Loop, along with our orthopedic service line and emergency department. The automated patient engagement solution has been instrumental in better supporting and guiding discharged…

Continue reading →

Building for humans: The role of human-centered design in the hospital setting (part 3 of 3)

blog_banner_Building-for-Humans

So your hospital has decided to build its own “patient room of the future.” Congratulations! You’ve obtained the necessary buy-in and funding to infuse it with the latest and greatest innovations. Now what — where should you start?

Continue reading →
Online Reviews Patient Experience Patient Engagement

The rise of reviews in healthcare

iStock-1019859582

Searching for a restaurant through a service like Yelp is a common practice, but what about searching for a doctor? More and more patients are turning towards social-based reviews before choosing a healthcare provider.

Continue reading →
Online Reviews Patient Experience Patient Engagement NPS

How your Net Promoter Score can influence your business

iStock-862229772

From Apple to American Express to 24 Hour Fitness, more than two-thirds of Fortune 1000 companies use Net Promoter Score (NPS) to evaluate performance and customers’ brand loyalty. The healthcare industry, however, has been slower to get on board.

Continue reading →
PROMs Value-Based Care HCAHPS

Using patient engagement measures to drive value-based care success

iStock-869015996

As the market continues to shift to value-based and patient-centered models of care, improving patient experience has never been more important for hospitals. Two common patient engagement measures are the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and…

Continue reading →
CMS Revenue and Reimbursement

CMS launches payment for “virtual check-ins” and boosts payment for remote patient monitoring

iStock-689281390

Earlier this month, the Centers for Medicare and Medicaid Services (CMS) introduced its 2019 Medicare Physician Fee Schedule and Quality Payment Program, with several amendments designed to accelerate the use of patient engagement and remote patient monitoring (RPM) in the market.

Continue reading →

Bringing a smart room to life: A peek behind the curtain at MUSC’s new children’s hospital (part 2 of 3)

blog_banner_Bringing-a-Smart-Room-to-Life

In part one of the Patient Room of the Future series, I shared a high-level overview of the next-generation patient environment and spotlighted some of the emerging technologies in the latest iterations on the concept. We also previewed the work Medical University of South Carolina (MUSC) is doing…

Continue reading →
Patient Safety Improved Outcomes

Are you putting your patients at risk?

iStock-537975685

Across the country, health systems have made significant investments in recent years installing electronic health records (EHRs) — sometimes spending tens of millions of dollars. Eight years after the Health Information Technology for Economic and Clinical Health (HITECH) Act offered providers…

Continue reading →

Enhancing the hospital experience: building a smart patient room (part 1 of 3)

blog_banner_Enhancing-the-Hospital-Experience-1

Let’s face it: Most hospital patients would prefer to be just about anywhere other than a hospital room. They’re likely not feeling 100%, have little control over their environment and are unclear about the status of their health and treatment. Throw in concerns about keeping visiting family…

Continue reading →