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Digital CARE: Using technology to engage and educate family caregivers

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More than 40 million Americans perform a family caregiving role each year for a loved one. These include often overlooked caregiving populations, including men, people from every race/ethnicity and millennials. Not only is this work unpaid, but it often incurs extensive out-of-pocket costs for the…

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Technology is changing how we treat patient loyalty, are you prepared?


Healthcare is bankrupting the nation, and instinctively health system leaders know that they will never make more money than they are making in this industry today. That said, leaders have to take a very non-traditional approach to margin growth shifting away from throughput and towards outcomes…

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Missing the mark on care management? Renew your focus on patient loyalty


As clinical staff, we all want what’s best for our patients. Care management is meant to improve patient care and help patients and families learn to manage conditions in a way that will ideally lessen the need for future medical intervention. It’s a worthy goal, but the traditional approach to…

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Care coordination: the next big thing in patient loyalty


Healthcare is a competitive marketplace. Consumers nowadays are savvy, demanding frictionless access, convenience and a personalized experience. From the transition to digital consumer health to the always-on nature of remote patient monitoring, the industry is constantly evolving and drawing…

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Reimbursement for remote patient monitoring is accelerating adoption


Remote patient monitoring (RPM) does precisely what it says, allowing providers to monitor patients while patients are at home or otherwise outside of the hospital or clinical care setting. It’s an innovative concept and one that cuts down on costs and catches complications before they escalate.…

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Robocalls: Effective patient engagement tool or annoying disruption?


In a typical week, the average consumer is bombarded with multiple robocalls, with pitches ranging from the promise of free groceries for answering a few questions to offers for low-cost health insurance. These irksome automated calls disrupt consumers day and night — during business meetings,…

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Eliminate manual communication procedures to achieve high reliability


For many hospitals and health systems, creating a culture of high reliability is a priority. As healthcare shifts toward value-based care models that reward strong clinical outcomes, using repeatable, standardized processes to avoid errors and deliver safe, high-quality care is vital.

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RESEARCH PREVIEW: Addressing the culture of overprescription


The issue of opioid use is fraught with questions about patient choice and provider responsibility. Do patients cling to excess pills or responsibly dispose of them? Is there a difference in when non-chronic users discontinue use of prescription pain medication versus chronic users (patients who’ve…

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Healthcare workers under assault: Taking steps to address workplace violence


From violent verbal outbursts to physical assaults, healthcare workers face threats to their safety almost daily in hospitals across the U.S.

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Addressing the opioid epidemic: Strategies to improve education and increase awareness


This country’s opioid epidemic is dire, and growing worse every year. Americans are now more likely to die of an opioid overdose than in a car crash, with an average of 130 Americans dying every day in this manner. Government, academia and community organizations alike are scrambling to stem the…

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