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Digital engagement solutions have been helping providers enhance patient experience, improve the health of populations and lower the cost of delivering care. Health systems and practices that have adopted these automated engagement solutions often find that they offload a great deal of…

GetWellNetwork started on the premise that a more active and involved patient is a better, healthier patient. And, that our relentless focus will be to make healthcare better for the next person up to the plate in a life-defining moment. While I always thought we would have an impact on patient…

Building strong patient loyalty is a top concern among administrators as they seek to increase market share and remain competitive. As patients increasingly take control of their healthcare journey, researching providers and care options, providers need to build deep relationships with patients to…

At Lafayette General Health (LGH), our bariatric program was thrilled to be one of the early adopters of GetWell Loop, along with our orthopedic service line and emergency department. The automated patient engagement solution has been instrumental in better supporting and guiding discharged…

So your hospital has decided to build its own “patient room of the future.” Congratulations! You’ve obtained the necessary buy-in and funding to infuse it with the latest and greatest innovations. Now what — where should you start?

Searching for a restaurant through a service like Yelp is a common practice, but what about searching for a doctor? More and more patients are turning towards social-based reviews before choosing a healthcare provider.

From Apple to American Express to 24 Hour Fitness, more than two-thirds of Fortune 1000 companies use Net Promoter Score (NPS) to evaluate performance and customers’ brand loyalty. The healthcare industry, however, has been slower to get on board.

As the market continues to shift to value-based and patient-centered models of care, improving patient experience has never been more important for hospitals. Two common patient engagement measures are the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and…

Earlier this month, the Centers for Medicare and Medicaid Services (CMS) introduced its 2019 Medicare Physician Fee Schedule and Quality Payment Program, with several amendments designed to accelerate the use of patient engagement and remote patient monitoring (RPM) in the market.

In part one of the Patient Room of the Future series, I shared a high-level overview of the next-generation patient environment and spotlighted some of the emerging technologies in the latest iterations on the concept. We also previewed the work Medical University of South Carolina (MUSC) is doing…