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Being a family caregiver: The challenge is real

blog_banner_Being a family caregiver

In an ideal situation, a person who interacts with the healthcare system owns their journey of care and can determine the best course of action based on all evidence-based information. But there are times when patients may be incapable of fully engaging in their care. Serious illness,…

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Lifting the patient voice: Delivering a personalized healthcare experience


As healthcare providers, we strive to personalize, humanize and demystify the healthcare experience for patients. We want the patient to know that they are always at the center of their care. We strive to preserve their respect and dignity. It is only respectful to communicate effectively with…

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From script to conversation: Making patient rounding personal


Today’s patients don’t just want to be cured; they want to feel cared for during their hospital stay. And with reimbursement linked to patient satisfaction, it’s crucial for hospitals to take a more proactive approach to delivering an excellent experience. It’s simply not enough to find out about a…

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What do patients want out of patient engagement apps?


For many patients, even routine medical procedures can be an anxiety-ridden experience. As most don’t have a medical background, just going into the doctor’s office for something other than an annual physical exam can be intimidating. We all want to be reassured when undergoing something that…

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Caregiver Support – AARP and GetWellNetwork support caregivers with interactive resources


Every year, more than 40 million caregivers, mostly family members, provide care to loved ones who are recovering from a hospital stay or wish to “age in place.” These individuals are often charged with a dizzying array of responsibilities to ensure their loved ones recover from an illness or…

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Digital Consumer Health engagement

Bridging the digital divide: Improving patient experience across care settings


Keeping patients with chronic conditions compliant with their care plans. Ensuring patients are following their discharge instructions to avoid readmissions.

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Patient Experience Patient Engagement Digital Health

2018 year in review


The digital health ecosystem continued to explode in 2018, with an influx of new investment dollars and hundreds of vendors offering wide-ranging solutions. We also saw heightened recognition by the Centers for Medicare and Medicaid (CMS) of digital health innovations as proven tools to support…

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Revenue and Reimbursement Virtual Check-Ins Remote Patient Monitoring

Three new codes for remote patient monitoring to launch in January


On November 1st, CMS announced several new billing codes to incentivize the use of technology to engage with patients at home when it released the final Medicare Physician Fee Schedule for 2019. The rule includes additional amendments designed to accelerate the use of virtual check-ins and remote…

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Patient Engagement Automation

Is automated patient outreach the same as engagement?


Hospitals and health systems are aware of the fact that poor communication following discharge is a problem that contributes to preventable complications and readmissions. And poor support after discharge not only impacts outcomes. It also decreases patient satisfaction.

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Patient Safety Bundled Payments Patient Engagement Care Team Efficiency Post-Acute Care Management

Why post-acute care management matters now more than ever


Historically, hospitals and health systems have largely focused on the services they’re providing, with little control or insight into what happens with patients who are discharged to skilled nursing facilities, home health agencies and other post-acute care settings.                               …

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