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Online Reviews Patient Experience Patient Engagement

The rise of reviews in healthcare

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Searching for a restaurant through a service like Yelp is a common practice, but what about searching for a doctor? More and more patients are turning towards social-based reviews before choosing a healthcare provider.

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Online Reviews Patient Experience Patient Engagement NPS

How your Net Promoter Score can influence your business

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From Apple to American Express to 24 Hour Fitness, more than two-thirds of Fortune 1000 companies use Net Promoter Score (NPS) to evaluate performance and customers’ brand loyalty. The healthcare industry, however, has been slower to get on board.

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Online Reviews Patient Experience Patient Engagement

Going back to the future with community engagement

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In NorthBay Healthcare’s early days, the sole focus of our only hospital in Fairfield, Calif., was to provide care for everyone in our community, regardless of their ability to pay. That remains a key component of our mission today, but our quest has greatly expanded to encompass a vast array of…

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Online Reviews Patient Experience

Insights into the impact of online physician reviews

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As online review sites gained traction, some feared that physicians would change their plans for treatment to get better reviews, and others pointed out that anonymous commenters could harm the reputations of good providers. But the evidence to date suggests that online reviews have strengthened…

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Online Reviews Patient Experience Patient Engagement Revenue and Reimbursement

Community hospitals should use engagement tools to keep patients in network, lower costs

Some patients prefer community hospitals to larger health systems when it comes to seeking medical care, because a local organization can offer a personal touch that is hard to come by in large systems.

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Patient Safety PROMs Online Reviews Patient Experience Patient Engagement Improved Outcomes

Health networks see a return on investment in patient engagement

Some healthcare providers are still deciding whether they want to implement an automated patient engagement solution, but a growing number of hospitals and health systems are moving forward with it. When they do, they quickly find that daily engagement builds patient loyalty and increases referrals.

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Online Reviews

The value of online reviews in healthcare

When patients began reviewing their providers online the way they review restaurants and hotels, many worried that unfiltered comments from the public would have an unhealthy effect on the delivery of medical care. After all, the delivery of care is not at all like the delivery of pizza. In the…

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