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Patient Experience Patient Engagement Digital Health

2018 year in review

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The digital health ecosystem continued to explode in 2018, with an influx of new investment dollars and hundreds of vendors offering wide-ranging solutions. We also saw heightened recognition by the Centers for Medicare and Medicaid (CMS) of digital health innovations as proven tools to support…

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Patient Engagement Automation

Is automated patient outreach the same as engagement?

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Hospitals and health systems are aware of the fact that poor communication following discharge is a problem that contributes to preventable complications and readmissions. And poor support after discharge not only impacts outcomes. It also decreases patient satisfaction.

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Patient Safety Bundled Payments Patient Engagement Care Team Efficiency Post-Acute Care Management

Why post-acute care management matters now more than ever

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Historically, hospitals and health systems have largely focused on the services they’re providing, with little control or insight into what happens with patients who are discharged to skilled nursing facilities, home health agencies and other post-acute care settings.                               …

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Patient Engagement Care Team Efficiency

Lightening the load: How non-clinical staff enable patient engagement

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Digital engagement solutions have been helping providers enhance patient experience, improve the health of populations and lower the cost of delivering care. Health systems and practices that have adopted these automated engagement solutions often find that they offload a great deal of…

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Patient Engagement Patient Loyalty

Cultivating patient loyalty through daily engagement

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Building strong patient loyalty is a top concern among administrators as they seek to increase market share and remain competitive. As patients increasingly take control of their healthcare journey, researching providers and care options, providers need to build deep relationships with patients to…

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Patient Safety Patient Experience Patient Engagement Improved Outcomes

How patient engagement data can inform clinical practice guidelines

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At Lafayette General Health (LGH), our bariatric program was thrilled to be one of the early adopters of GetWell Loop, along with our orthopedic service line and emergency department. The automated patient engagement solution has been instrumental in better supporting and guiding discharged…

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Online Reviews Patient Experience Patient Engagement

The rise of reviews in healthcare

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Searching for a restaurant through a service like Yelp is a common practice, but what about searching for a doctor? More and more patients are turning towards social-based reviews before choosing a healthcare provider.

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Online Reviews Patient Experience Patient Engagement NPS

How your Net Promoter Score can influence your business

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From Apple to American Express to 24 Hour Fitness, more than two-thirds of Fortune 1000 companies use Net Promoter Score (NPS) to evaluate performance and customers’ brand loyalty. The healthcare industry, however, has been slower to get on board.

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Online Reviews Patient Experience Patient Engagement

Going back to the future with community engagement

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In NorthBay Healthcare’s early days, the sole focus of our only hospital in Fairfield, Calif., was to provide care for everyone in our community, regardless of their ability to pay. That remains a key component of our mission today, but our quest has greatly expanded to encompass a vast array of…

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Patient Engagement

Closing the post-acute care communication gap with automated patient engagement

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It’s no secret that empowering patients with the right information at the right time improves quality and reduces costs. When hospitals and medical groups use our solution to have daily dialogues with patients, we see those patients make informed decisions that prevent complications and even…

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