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Patient Experience Patient Engagement Digital Health

2018 year in review

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The digital health ecosystem continued to explode in 2018, with an influx of new investment dollars and hundreds of vendors offering wide-ranging solutions. We also saw heightened recognition by the Centers for Medicare and Medicaid (CMS) of digital health innovations as proven tools to support…

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Patient Safety Patient Experience Patient Engagement Improved Outcomes

How patient engagement data can inform clinical practice guidelines

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At Lafayette General Health (LGH), our bariatric program was thrilled to be one of the early adopters of GetWell Loop, along with our orthopedic service line and emergency department. The automated patient engagement solution has been instrumental in better supporting and guiding discharged…

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Online Reviews Patient Experience Patient Engagement

The rise of reviews in healthcare

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Searching for a restaurant through a service like Yelp is a common practice, but what about searching for a doctor? More and more patients are turning towards social-based reviews before choosing a healthcare provider.

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Online Reviews Patient Experience Patient Engagement NPS

How your Net Promoter Score can influence your business

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From Apple to American Express to 24 Hour Fitness, more than two-thirds of Fortune 1000 companies use Net Promoter Score (NPS) to evaluate performance and customers’ brand loyalty. The healthcare industry, however, has been slower to get on board.

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Online Reviews Patient Experience Patient Engagement

Going back to the future with community engagement

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In NorthBay Healthcare’s early days, the sole focus of our only hospital in Fairfield, Calif., was to provide care for everyone in our community, regardless of their ability to pay. That remains a key component of our mission today, but our quest has greatly expanded to encompass a vast array of…

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Patient Safety Patient Experience

Why one patient engagement solution is better than several

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Healthcare providers today have no shortage of mobile apps, patient portals and digital engagement tools to offer patients. While this splurge of innovation is good for patients who demand and deserve better access and knowledge, it’s creating additional complexity for health system leadership. How…

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Bundled Payments Patient Experience

Keys to success under BPCI Advanced

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If you’ve recently submitted your organization’s BPCI Advanced application, congratulations! Since the Centers for Medicare and Medicaid Services announced late last year that it would end mandatory bundled payment models for hip fractures and cardiac care, many have worried that this would be a…

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Patient Experience

5 best practices for effective patient engagement

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Adopting a patient engagement platform poses challenges for many health systems and medical groups, both in terms of gaining buy-in from stakeholders and getting patients to use it. Overcoming those hurdles is critical, however, as an engaged patient is often one with better outcomes. And that’s…

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Patient Experience Outcomes Care journeys

“All we wanted to do was say, ‘Thank you.’”

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Editor’s Note Ten years ago, GetWellNetwork crossed paths with a family whose mission was pure and whose commitment was profound. They were on a mission to recognize nurses for the extraordinary compassionate care they provide every day. It was a goal born out of their own loss. The movement…

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Online Reviews Patient Experience

Insights into the impact of online physician reviews

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As online review sites gained traction, some feared that physicians would change their plans for treatment to get better reviews, and others pointed out that anonymous commenters could harm the reputations of good providers. But the evidence to date suggests that online reviews have strengthened…

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