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The digital health ecosystem continued to explode in 2018, with an influx of new investment dollars and hundreds of vendors offering wide-ranging solutions. We also saw heightened recognition by the Centers for Medicare and Medicaid (CMS) of digital health innovations as proven tools to support…

At Lafayette General Health (LGH), our bariatric program was thrilled to be one of the early adopters of GetWell Loop, along with our orthopedic service line and emergency department. The automated patient engagement solution has been instrumental in better supporting and guiding discharged…

Searching for a restaurant through a service like Yelp is a common practice, but what about searching for a doctor? More and more patients are turning towards social-based reviews before choosing a healthcare provider.

From Apple to American Express to 24 Hour Fitness, more than two-thirds of Fortune 1000 companies use Net Promoter Score (NPS) to evaluate performance and customers’ brand loyalty. The healthcare industry, however, has been slower to get on board.

In NorthBay Healthcare’s early days, the sole focus of our only hospital in Fairfield, Calif., was to provide care for everyone in our community, regardless of their ability to pay. That remains a key component of our mission today, but our quest has greatly expanded to encompass a vast array of…

Healthcare providers today have no shortage of mobile apps, patient portals and digital engagement tools to offer patients. While this splurge of innovation is good for patients who demand and deserve better access and knowledge, it’s creating additional complexity for health system leadership. How…

If you’ve recently submitted your organization’s BPCI Advanced application, congratulations! Since the Centers for Medicare and Medicaid Services announced late last year that it would end mandatory bundled payment models for hip fractures and cardiac care, many have worried that this would be a…

Adopting a patient engagement platform poses challenges for many health systems and medical groups, both in terms of gaining buy-in from stakeholders and getting patients to use it. Overcoming those hurdles is critical, however, as an engaged patient is often one with better outcomes. And that’s…

As online review sites gained traction, some feared that physicians would change their plans for treatment to get better reviews, and others pointed out that anonymous commenters could harm the reputations of good providers. But the evidence to date suggests that online reviews have strengthened…

Hospital administrators are under pressure to keep their patients from seeking care from other providers, which means they need to find ways to build patient loyalty.