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PROMs Value-Based Care HCAHPS

Using patient engagement measures to drive value-based care success


As the market continues to shift to value-based and patient-centered models of care, improving patient experience has never been more important for hospitals. Two common patient engagement measures are the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and…

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Value-Based Care

Executive compensation and population health


Executive bonuses for health system CEOs have long been linked to financial targets, such as net income, profit, operating margins and cash flow. More recently, as value-based payment methodologies reward good outcomes, forward-thinking health systems are beginning to tie executive compensation to…

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Value-Based Care Improved Outcomes

Why value-based care is here to stay

While policy makers in Washington continue to debate healthcare payment reform and fight over which components of the Affordable Care Act they will fund and implement, health system and hospital administrators across the country are doing their best to run a stable business against this backdrop of…

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Patient Experience Patient Engagement Value-Based Care

It’s time for administrators to elevate patient engagement

Hospital administrators are under pressure to keep their patients from seeking care from other providers, which means they need to find ways to build patient loyalty.

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Patient Engagement Value-Based Care Improved Outcomes

Delighting patients: the right thing to do (and good for business)

Physicians and care teams must make time to engage with their patients for a very simple reason: It’s the right thing to do. The more engaged a patient is, the better his or her outcome will be.

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Patient Experience Patient Engagement Value-Based Care Improved Outcomes

Let’s get real about ‘consumerizing’ healthcare

There is a lot of conversation today about the rise of the consumer as a newly empowered stakeholder in the country’s healthcare system. I’m all for it. But before we further discuss the consumerization of healthcare, there are a few things we should be clear about.

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Patient Safety Patient Experience Value-Based Care

In a troubled healthcare system, 'digital empathy' is the way forward

Physicians use all their knowledge, training and skill to help the injured and the ill recover. When those patients are discharged from the hospital, healthcare providers hope for the best. They hope the patients will mend and go on with their lives.

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Patient Experience Patient Engagement Revenue and Reimbursement Value-Based Care Improved Outcomes

The single best practice for achieving quality outcomes: Listening to patients

For healthcare providers today, it’s all about quality, not quantity.

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