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In an ideal situation, a person who interacts with the healthcare system owns their journey of care and can determine the best course of action based on all evidence-based information. But there are times when patients may be incapable of fully engaging in their care. Serious illness,…

As healthcare providers, we strive to personalize, humanize and demystify the healthcare experience for patients. We want the patient to know that they are always at the center of their care. We strive to preserve their respect and dignity. It is only respectful to communicate effectively with…

Today’s patients don’t just want to be cured; they want to feel cared for during their hospital stay. And with reimbursement linked to patient satisfaction, it’s crucial for hospitals to take a more proactive approach to delivering an excellent experience. It’s simply not enough to find out about a…

For many patients, even routine medical procedures can be an anxiety-ridden experience. As most don’t have a medical background, just going into the doctor’s office for something other than an annual physical exam can be intimidating. We all want to be reassured when undergoing something that…

Every year, more than 40 million caregivers, mostly family members, provide care to loved ones who are recovering from a hospital stay or wish to “age in place.” These individuals are often charged with a dizzying array of responsibilities to ensure their loved ones recover from an illness or…

Keeping patients with chronic conditions compliant with their care plans. Ensuring patients are following their discharge instructions to avoid readmissions.

The digital health ecosystem continued to explode in 2018, with an influx of new investment dollars and hundreds of vendors offering wide-ranging solutions. We also saw heightened recognition by the Centers for Medicare and Medicaid (CMS) of digital health innovations as proven tools to support…

On November 1st, CMS announced several new billing codes to incentivize the use of technology to engage with patients at home when it released the final Medicare Physician Fee Schedule for 2019. The rule includes additional amendments designed to accelerate the use of virtual check-ins and remote…

Having a great plan of care is important for a successful surgery and an optimal recovery. But the plan is only valuable if it’s followed. Engagement ensures patients become active stakeholders in their own health, empowering them to reach out proactively for the information they need. It also…

Hospitals and health systems are aware of the fact that poor communication following discharge is a problem that contributes to preventable complications and readmissions. And poor support after discharge not only impacts outcomes. It also decreases patient satisfaction.